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Call Center- Intake Team Member – Bilingual (English/Spanish) Atlanta, GA

Intake Team Members (Call Center), work closely with our patients and across our internal organization making in and out bound phone calls.

DUTIES:

  • Take inbound calls and make outbound calls in order to properly schedule the patient based on their needs and location.
  • Collect and record patient data in order to support patients’ needs and admission process
  • Redirect inbound calls to other departments when inquiries fall outside of the PSS department’s capacity
  • Log all call activity and patient care changes in eClinical
  • Achieve call volume/talk time goals

QUALIFICATIONS & SKILLS:

  • Must be Bilingual in Spanish/English
  • 1-2 years of relevant experience
  • Exceptional customer support and communication skills
  • Basic computer, phone, and fax skills, as well as a working knowledge of technology as a whole
  • Enthusiastic, positive attitude, fast learner, and great team player
  • Strong organizational skills, attention to details, and the ability to meet goals and deadlines in a fast-paced environment
  • Must maintain HIPPA and OSHA compliance once employed
  • Prior medical call center experience preferred

EDUCATION AND EXPERIENCE

  • High School or GED equivalent required
  • Higher degree preferred
  • Medical Call Center experience preferred
  • eClinical experience a plus

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Our Client Reviews

4.8 / 5.0

Based on 269 reviews

Jules F.

Surgery was a success my left knee is fully functional again. Langer and his staff was very helpful through this entire process they assigned me a top physical therapist Cara which was great at helping me to improve now just up to me to continue to condition myself back to the way I was physically before the injury and hopefully I never have to endure any future injuries that lead to surgery. Overall a great help and experience after surgery was completed. Thank You to Langer and his staff.

Dea'Mario F.

The Morrow location was a great experience for me. The staff was nothing less than perfect to me. I'm glad I chose this location.

Ricky J.

Ortho Sport & Spine Physicians are excellent in the work they do. They take their time with each patient and make sure you walk away with an understanding of exactly what you're going through. I have been a patient here twice and I could 100% assure you that you will have a great experience. Further the physicians are very knowledgeable and experienced at what they do. Moreover, the entire staff are welcoming and accommodating to your needs. I work in Entertainment, and have appeared several times on television (Google "David Wells and Ricky Johnson). I recommend and trust Ortho Sport & Spine Physicians.

Priscilla F.

The staff was great! They were patient, kind and courteous. The doctors were excellent! The doctors took the time to explain and patiently answer any questions I had.

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