Intake Team Members (Call Center), work closely with our patients and across our internal organization making in and out bound phone calls.
DUTIES:
- Take inbound calls and make outbound calls in order to properly schedule the patient based on their needs and location.
- Collect and record patient data in order to support patients’ needs and admission process
- Redirect inbound calls to other departments when inquiries fall outside of the PSS department’s capacity
- Log all call activity and patient care changes in eClinical
- Achieve call volume/talk time goals
QUALIFICATIONS & SKILLS:
- Must be Bilingual in Spanish/English
- 1-2 years of relevant experience
- Exceptional customer support and communication skills
- Basic computer, phone, and fax skills, as well as a working knowledge of technology as a whole
- Enthusiastic, positive attitude, fast learner, and great team player
- Strong organizational skills, attention to details, and the ability to meet goals and deadlines in a fast-paced environment
- Must maintain HIPPA and OSHA compliance once employed
- Prior medical call center experience preferred
EDUCATION AND EXPERIENCE
- High School or GED equivalent required
- Higher degree preferred
- Medical Call Center experience preferred
- eClinical experience a plus